Frequently Asked Questions
Q:Is your service satellite internet?
A: No, we use a different technology that allows for lower latency and faster speeds.
Q:Do you offer phone or tv with your service?
A: No, we do not have phone or TV as a service offering. However, you may use services such as Hulu, Netflix, Sling or other streaming services to provide your TV experience.
Q:What does the $199 basic install fee cover?
A: $199 covers a “basic” install which would include mounting the receiver directly on your house/business with a J arm, up to 50′ of cable, time/labor, and a wireless router inside of your home.
Q: What if my installation requires more then the “basic install”?
A: This will be determined on a case by case basis. We may need to install a pole (10-30ft) in order to get line-of-sight to our best tower. The pole and additional wire (if needed) will be billed on top of the basic install.
Q: Do I have to sign a 1 year agreement?
A: No, but you will not receive the promotional rate.
Q: Can I use my own router?
A: Yes, you can, however, we are limited on what troubleshooting we can do, should you experience issues. We will not be able to assist you with issues past our receiver mounted outside.
Q: If I cancel my service before the month is over, can I get a partial refund?
A: No, we do not offer partial month refunds. You can cancel your service at anytime and use it through the end of the month before it is disconnected.
Q: Do you have hard or soft data caps or do you throttle connections?
A: No, we do not. However we do have a “fair use policy”, which means you may be questioned about usage after exceeding 500gb. You will always get up to your advertised package speed throughout your service period.
Q: If you can provide internet my neighbor, does that mean you can provide service to me as well?
A: No, our technology depends on line of sight. Your neighbors house could be 20-50′ higher. We have to evaluate each subscriber on a case by case basis.
Q: Do you charge a fee to come out when something is broken / truck roll fee?
A: This would depend on what the issue is. If the issue is on our side, there will be no charge. If the issue is because of user error or damage, we will charge a truck roll fee to resolve the issue.